Terms & Conditions

Public Classes
  1. Places are booked on a first-come, first-served basis.
  2. All places must be paid for in full at the time of booking.
  3. Payment and bookings made via our website.
  4. Refunds Policy
    With 14 days or more notice of cancellation your booking can be transferred to another course or a full refund less £20 administration charge. No refund will be given when less than 7 day notice of cancellation but you are welcome to send someone else in your place
  5. Once a class has been booked and paid for you will receive a confirmation email.
  6. The contact details provided on booking will be used for all correspondence so please let us know of any changes.
  7. The advertised menu of a class is a guideline only. The exact menu is liable to change according to what is available at any given time.
  8. If a class is under-subscribed or has to be cancelled for unforeseen reasons we will notify all attendees immediately and you will receive a full refund.
  9. Please let us know of any food allergies when booking. Unfortunately we are unable to cater for severe allergies as we use nuts and other allergens in our kitchen.
  10. Places for over 18’s only, and all guests consume alcohol at their own risk. Please drink responsibly.
  11. By attending Anita’s Kitchen event you realise that you will be cooking, working with knives and kitchen stoves, ovens and other hazards. You will be briefed on health and safety, and Anita’s Kitchen can accept no responsibility for injuries or illness that may result.
  12. Anita’s Kitchen has public liability insurance.
Private and Group Bookings
  1. You may book an individual or group private cooking class with Anita’s Kitchen. Your booking will not be confirmed until a deposit payment of 50% of the total event fee has been received by bank transfer. Anita’s Kitchen will provide an invoice and payment details. Receipt of your deposit payment and your event booking will be confirmed by email.
  2. If you need to cancel or change your event booking, we will need a minimum of four weeks’ notice, and in this case can refund the deposit minus any non-refundable costs that we incur. If you cancel or change plans less than four weeks in advance, we cannot refund the deposit.
  3. Numbers need to be finalised one week before the event, and at the same time the balance of the total event fee is due. If you cancel or change group size less than one week in advance, we cannot refund any of the fee.
  4. If we need to cancel your event, we will provide as much notice as possible and refund any fees you have paid. Alternatively you may transfer the amount to another event and pay or receive the difference if applicable.
  5. The contact details provided on booking will be used for all correspondence so please let us know of any changes.
  6. The advertised menu of a class is a guideline only. The exact menu is liable to change according to what is available at any given time.
  7. If a class has to be cancelled for unforeseen reasons we will notify all attendees immediately and you will receive a full refund.
  8. Please let us know of any food allergies when booking. Unfortunately we are unable to cater for severe allergies as we use nuts and other allergens in our kitchen.
  9. Places for over 18’s only, and all guests consume alcohol at their own risk. Please drink responsibly.
  10. By attending Anita’s Kitchen event you realise that you will be cooking, working with knives and kitchen stoves. You will be briefed on health and safety, and Anita’s Kitchen can therefore accept no responsibility for injuries or illness that may result.
  11. Anita’s Kitchen has public liability insurance.

This privacy policy sets out how we use and protect any information that you give us when you use this website and become Anita’s Kitchen customer.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2017 and has subsequently been updated on 1st of June 2018.

What we collect?

If you contact us by telephone, book a course, buy a voucher, buy an item from our shop, or using the contact form including joining a waiting list, we may collect the following information:

  • your name
  • contact information including email address
  • demographic information such as address, postcode and phone number and similar details on anyone on whose behalf you are booking
  • other information relevant to customer surveys and/or offers from time to time
What we do with the information we gather

We require this information to understand your needs and provide you with a good quality service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our courses, products, and services.
  • We send emails about latest food trends, new classes, products, special offers or other information that we think you may find interesting using the email address, which you have provided. You can opt out of this at any time by clicking on the unsubscribe button at the bottom of each html email.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or post.
  • We may use the information to customise this website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use Cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@anitaskitchen.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. £10 fee will be payable. If you would like a copy of the information held on you please write to us requesting this information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, to the address below. We will promptly correct any information found to be incorrect.

Anita’s Kitchen Limited
61 Ivanhoe Drive

Harrow

HA3 8QR

Photographs

We often take photos at our events for publicity and marketing purposes. If you do not want to be photographed, or would like your image to be removed from our website, social media sites, please let us know.